Incoming Call Leads

  • TCS Floors, This is [name], how may I help you?

  • Thanks [customer name]! Connect call to Operations Manager.

    Dial extension 101 to ring both Dan and Ryan Click Save Below - Copy Link, Send via email or message only once connected to operations manager.

    If unable to reach, click the link manually and proceed with gathering remainder of the information.

  • Don't sound like an idiot here - if they ask for stripping and waxing.. it will 99% of the time be VCT.
  • Confirm the email.. read it off to them and have them spell it out.