Incoming Call Leads TCS Floors, This is [name], how may I help you?We can definitely help you with that! Can I please get your name and the company you're with? First Last CompanyAnd what's your telephone number in case we get disconnected?What city and state do you need service in? City State / Province / Region Thanks [customer name] - and what type of service do you need?Do you know approximate square footage?And just to confirm, which type of flooring do you have? Is it VCT? Concrete?Don't sound like an idiot here - if they ask for stripping and waxing.. it will 99% of the time be VCT.Thanks [customer name] And what's the best email address for you? Confirm the email.. read it off to them and have them spell it out. Great!! Do you have any other information I can pass on when I give this to Dan or Ryan?What was the outcome of the call?*Call Handed Off To Ops ManagerCall Was Not Handed Off