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Incoming Call Leads

  • TCS Floors, This is [name], how may I help you?

  • “YES! We've got a great crew in your area. We have a couple of teams that service floors in your city and some that will travel to your area depending on the scope of work. What type of floor work do you need to be done?
  • Are there any other types of flooring we would be servicing? If they ask for stripping and waxing...confirm it will be VCT
  • Confirm the email.. read it off to them and have them spell it out. “So I am sending you an email right now so you will have my contact information, website, and our company information. did you receive it yet?”


RESPONSES to the customer:

“So I am sending you an email right now so you will have my contact information, website, and our company information. did you receive it yet?”

“By the way, could you send me a couple pics of the floor? This way I can give you a proposal today and you can see what our budget pricing looks like”

“We definitely can visit your job site soon. Getting you a proposal right away will give you an idea of our pricing in the ballpark you need, then we can visit your Jobsite, meet you and hopefully schedule service soon.

“YES! We definitely are located in your area. We have a couple of teams that service floors in your city and some that will travel to your area depending on the scope of work. What type of floor work do you need to be done?



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